Fujian Haishan Food Co., Ltd. 2017 Enterprise Quality Credit Report

 

 

Fujian Haishan Food Co., Ltd. November 2017

 

 

 

Table of contents

 

Part 1 Preface

 

1 Specifications for the preparation of reports ................................................................................ 4

 

2 General Manager’s speech………………………………………………4

 

3 Company Profile……………………………………………………5

 

The second part of the report

 

1 Enterprise quality concept………………………………………………6

 

2 Internal quality management of enterprises…………………………………………7

 

2.1 Staff quality management awareness………………………………………………7

 

2.2 Quality management system………………………………………………8

 

3 Enterprise quality integrity………………………………………………8

 

3.1 Quality Integrity Management………………………………………………8

 

3.2 Construction of quality culture………………………………………………9

 

4 Enterprise Quality Basis ................................................................................................ 10

 

4.1 Enterprise product standards………………………………………………10

 

4.2 Enterprise measurement level …………………………………………………… 10

 

5 Responsibility for product quality………………………………………………10

 

5.1 Product Quality Commitment ……………………………………………… 10

 

5.2 Product recalls………………………………………………11

 

5.3 "Three Guarantees" Responsibilities ................................................................................................ 11

 

6 Quality Risk Management ................................................................................................ 11

 

6.1 Handling of Quality Complaints………………………………………………11

 

6.2 Quality risk monitoring………………………………………………12

 

6.3 Emergency management………………………………………………12

 

Conclusion of the third part of the report………………………………………………13

 

  

 

 

foreword

 

 

 

1. Report preparation specifications

 

Fujian Haishan Food Co., Ltd. reviewed the concepts, systems, measures and achievements of Haishan Foods in terms of quality management, product quality responsibility, and quality integrity management. The contents of this report are explained as follows:   

 

1. Scope of the report

 

The organization scope of the report: Fujian Haishan Food Co., Ltd. is the main body,

 

Time frame of the report: January 2017 to December 2017

 

Report release cycle: This report is an annual report

 

1.1 Statement of Objectivity of Report Content

 

    This report is written entirely based on the actual situation of the company's production and operation. The content is objective and fair, and there is absolutely no false information. I am willing to be responsible for the authenticity of the content of this report.

 

1.2 Description of report data

 

All the contents of this report come from the actual situation or data of the company.

 

2. General Manager's speech

 

Fujian Haishan Food Co., Ltd. sincerely thanks all sectors of society and users for their love, support and cooperation over the past year!

 

All colleagues of Haishan are never satisfied, pioneering and enterprising, and have been committed to the revitalization and development of the food industry, constantly innovating and bringing forth new ones, and have achieved remarkable results. Establish a quality and safety responsibility system, from the top managers to various professional management departments and production units, from all aspects of product production, to establish a post quality responsibility system in all aspects and throughout the process, and implement the primary responsibility system for the main person in charge. We focus on learning and importing advanced quality and safety management theories and methods, formulate quality strategies, determine quality and safety goals, implement a three-standard management system for quality, environment, and occupational health and safety, standardize work procedures, and provide guarantees for quality and safety. Establish a strict quality and safety responsibility assessment mechanism, sign the safety responsibility letter from senior executives to various management departments, production workshops and teams, and implement the quality one-vote veto system. Organize the establishment of an enterprise internal control risk management system, implement comprehensive risk management, and check the key links of various businesses at every level to ensure quality and safety and prevent operational risks. Virtues and virtues end in perfection. The development of Fujian Haishan Food Co., Ltd. is inseparable from the unremitting efforts of all employees of the company, the attention and support of the country, industry and associations, and the love and support of all customers. trust. We will, as always, be realistic and innovative. While providing high-quality products to the society, we will continuously improve our own strength and become an excellent enterprise with market competitiveness, social responsibility and modern management system. In the future, we will thoroughly implement the quality policy of "pursuing excellence, honesty and law-abiding, people-oriented, and harmonious development", focusing on customers, adhering to "establishing an enterprise with quality and winning with standards", improving product quality and industry standards through various technical research, promoting The food industry develops together.

 

3. Company profile

 

Fujian Haishan Food Co., Ltd. (hereinafter referred to as "Haishan") was founded on October 10, 2009 with a registered capital of RMB 40.19 million. It is an enterprise specializing in food processing, production and sales. The company mainly produces canned mushrooms and canned aquatic products. , Canned lychee and other products. The company is located in Chengxi Town, Longhai City, Fujian Province, with beautiful scenery and beautiful scenery. It has a first-class office environment and production workshop, a modern workshop of 30,000 square meters, a total area of ​​more than 200 acres, elegant environment and very convenient transportation.

 

The company has introduced advanced equipment and technology at home and abroad, and has established a close cooperative relationship with Minnan Normal University. The overall technical force is very strong. The company implements strict inspection methods to continuously improve the quality of products and the grades of products. Haishan Company is a leading enterprise of agricultural industrialization in Fujian Province, a municipal-level leading enterprise of agricultural industrialization in Zhangzhou, a contract-honoring and trustworthy unit, a star enterprise of aquatic fruits and vegetables in Zhangzhou, and a famous trademark enterprise in Fujian Province. It has an advanced automatic production line in the same industry. It produces 35,000 tons of food such as fruits and vegetables, aquatic products, and edible fungi deep processing. The first-class production equipment and standard experimental center provide reliable data verification for products. The company has passed IFS (International Food Standard), BRC (Global Food Technology Standard), HACCP, ISO22000, Halal food (Hala), social responsibility and occupational health and safety management system and many other advanced management system certifications at home and abroad. The establishment of the technical center and the sales center ensures that the level of scientific research and sales is always at the forefront. Years of careful management has made Haishan Food Co., Ltd. a leading enterprise in the canned aquatic fruit and vegetable industry integrating R&D, production and sales. The company has self-support import and export rights, and its products are connected with mainstream foreign countries. The company attaches great importance to the market, pays attention to the needs of the market and the needs of users at any time, and strives to forge ahead and make continuous efforts to produce products that meet the needs of the market.

 

Quality credit report

 

 1Enterprise quality concept

 

   The company follows the policy of "survive by quality, develop by brand", and takes brand building as a major event in the production and operation of the enterprise. It is the soul of the brand, innovation is the driving force of the brand".

 

2 Internal quality management

 

2.1 Employee quality management awareness

 

Product quality is related to the life of the enterprise, and quality is the banner of the enterprise and the demonstration of the strength of the enterprise. The most important weapon for enterprises to seek development in the fierce competition, to defeat strong opponents and to gain a firm foothold is product quality. For enterprises, quality is actually a systematic project. It not only involves all functional departments of the enterprise, but also runs through scientific research, production, sales, procurement and other links, and includes personnel awareness, quality system, production and operation behavior, and hardware such as machinery and equipment. . In order to make the enterprise's quality system operate efficiently, optimize the allocation of resources, and produce high-quality products, we must first let all employees firmly establish the awareness of high-quality and high-quality ideologically, ignore this, no matter how good the equipment, No matter how sound the mechanism is, it is difficult to play its due effect. The establishment of this awareness naturally has its value, it will make employees consciously abide by the operating procedures in the process of production and operation, and will not be affected by external factors such as "no one supervises, no one sees, everyone does this" Influence and abandoning the original responsibilities, this is not only an objective requirement and constraint, but a higher pursuit than professional ethics. Quality awareness is an enterprise's awareness and understanding of quality and quality work from the leadership decision-making level to every employee, which has an extremely important influence and restriction on quality behavior. Quality awareness is reflected in the work of every employee, and it is also concentrated in the work of the highest decision-making level of the enterprise. It is a kind of consciously to ensure that the products produced by the enterprise are delivered to the needs of customers----hardware, software and the willpower of process material quality, work quality and service quality. Quality awareness is established and exerted influence through enterprise quality management, quality education and quality responsibility, and is gradually and slowly formed through self-regulation through quality incentive mechanism.

 

2.2 Quality management system

 

The quality policy of "quality first, customer first, improving people's health and quality of life with high-quality products" fully reflects the focus on customers and the market. After the company introduced the ISO9001 standard, the systematization, coordination and effectiveness of the management system have been improved. From the first day of food processing, general manager Hong Haishan took product quality as the first major concern. In the quality management work, we are far-sighted and formulate quality policies and quality goals that are in line with the actual development of the enterprise.

 

3 Enterprise quality integrity

 

3.1 Quality Integrity Management

 

The company adheres to the quality management policy of "product quality is the production line of the enterprise", pursues excellence in product quality and service quality, strictly implements internal management of the enterprise, strictly follows the requirements of ISO9001 quality system specifications, implements total quality management, and trains professional quality management personnel in a planned way. Introduce and train talents and enrich the scientific and technological research and development team.

 

The brand reflects the quality of the enterprise, the quality of the product, the sense of responsibility and credibility to consumers, and is one of the intangible assets that reflect the value of the enterprise. Haishan Food Co., Ltd. deeply realizes that product integrity is the focus of enhancing the core competitiveness of the enterprise. It always adheres to the core of integrity management, implements a strong brand building investment strategy, and creates a unique advantage of sustainable development. It has achieved brand awareness and brand integrity. good benefit.

 

The company has established after-sales service agencies in Beijing, Shanghai, Guangdong, Jiangsu, Zhejiang and other provinces and cities to implement pre-sale, in-sale and after-sale consulting and services, and establish a 24-hour quality tracking management and rapid response mechanism to provide customers with various forms. Complaint channels are carefully and carefully recorded and handled. According to the completion of the brand building and after-sales service plan of the previous year, the company comprehensively analyzes the information of "customer satisfaction survey form" and "customer complaint handling form", and deeply analyzes the company's product quality, defect rate, delivery timeliness, processing timeliness and For deficiencies in customer satisfaction and other aspects, put forward suggestions and opinions on evaluation and improvement of brand building and after-sales service, report them to the company management, formulate new annual plans and implement them conscientiously. Over the years, the company's product complaint rate is lower than 2%, and there is no lawsuit related to product quality.

 

The company has carried out advertisements for the trademark of "Haizhishan" through TV, advertisements, Internet and other media, and has achieved good brand benefits. Every year, the company actively invites dealers and new and old customers from all over the country to visit the production site, understand the whole process of food processing, exchange and analyze information such as product market trends, collect domestic and foreign customers' opinions and suggestions on products, and further enhance brand awareness

 

3.2 Construction of quality culture

 

Quality culture is an important part of corporate culture, and it is a comprehensive reflection of the purpose, concept and ethical code of conduct pursued by the company in terms of quality. The core competitiveness of modern enterprises is not products and services, but excellent corporate culture.

 

In the construction of quality culture, in addition to building a quality and safety system, enhancing our own technical strength, and improving our core competitiveness, our company also attaches great importance to the education and training of employees. On the one hand, strengthen technical training and improve the technical quality of employees, thus laying a solid foundation for improving the quality of products. At the same time, strengthen the training of employees' knowledge of laws and regulations and integrity awareness. In particular, employees are regularly organized to study relevant laws, regulations and standards such as the "Product Quality Law", "Food Safety Law", "General Requirements for Establishment and Implementation of Integrity Management System for Food Industry Enterprises", and food production certification conditions. Improve the overall legal awareness and integrity awareness of employees, and truly make the company understand the law, know the law, and abide by the law. And in the actual production process strictly implement the relevant laws and regulations and standard requirements.

 

4. Enterprise quality foundation

 

4.1 Enterprise product standards

 

    Our company strictly implements the relevant product standards of the country and the industry, strictly follows the safety operation rules of food processing technology, and conscientiously implements the quality management system, which effectively improves the management level and cognition level of the company's standards, and makes our company's standardization work. more standardized and orderly.

 

4.2 Enterprise measurement level

 

    The company has established a complete measurement and testing system. The company has a total of 60 sets of advanced measurement and testing equipment and 20 full-time and part-time measurement personnel, which can ensure the validity and reliability of the measurement and monitoring results of the enterprise.

5 Product Quality Responsibility

 

5.1 Product Quality Commitment

 

    The company solemnly promises to strictly abide by the "Food Safety Law" and a series of laws and regulations related to food production, and fully fulfill the responsibility of the corporate legal person as the first responsible person for food safety. Organize production and management in strict accordance with ISO9001, HACCP, IFS (International Food Standards), BRC (Global Food Safety Standards) and other domestic and foreign quality management systems, strictly implement national and industry product standards, and never mix or mix food in the process of processing. Fake, fake real, shoddy, do not use non-food raw materials, recycled raw materials to process food. Resolutely repay consumers' love for Haishan food products with high-quality products and sincere after-sales service.

 

5.2 Product recalls

 

    The company has formulated a set of strict and mature "Product Recall Control Procedures". When there are hidden dangers such as quality and food safety in the manufactured products, it can be traced and recalled effectively and quickly, so as to ensure the smooth and accurate recall of relevant hidden products and effective treatment. In recent years, the company has never actually recalled due to food safety accidents, and the company also uses regular and irregular return visits to collect and sort out customer feedback on product quality information, control it in the follow-up production process, and improve product quality.

 

5.3 "Three Guarantees" Responsibilities

 

The company solemnly promises that if there is a quality problem in the company's products, after a joint investigation by the company and relevant departments, it is confirmed that it is indeed the company's responsibility, the company will strictly follow the "Product Quality Law", "Consumer Rights Protection Law" and other corresponding laws and regulations. , and within the legal framework, according to the wishes of consumers, the company's products are guaranteed to be returned and replaced, and sincere apologies to consumers.

 

6. Quality Risk Management

 

6.1 Handling of Quality Complaints

 

    Food is fast-moving consumer goods, and there may be various problems that need to be solved in all aspects of product sales, including after consumers purchase. Local sales offices are responsible for contacting consumers, providing solutions according to customer complaints and suggestions, and registering the content of complaints and the results of handling. Each office reports the content of complaints and the results in writing to the after-sales service department every day. The marketing department conducts a customer satisfaction survey to customers every year. The scope and content of the survey are updated and improved year by year, and strive to achieve a wide sampling range and the content is closer to the needs of users. Conduct data analysis on the sampling results, put forward opinions and suggestions, and report them to the company leaders for decision-making.

 

6.2 Quality Risk Monitoring

 

    The company has established the "Food Safety Risk Monitoring Information Collection System" in accordance with the "Food Safety Law of the People's Republic of China" and the "Implementation Regulations of the Food Safety Law" to collect food safety risk monitoring information, identify potential product safety problems in a timely manner, and make up for the aftermath "Change to the prevention before the event, that is, from the "supervision after the event" to the "prevention before the event", so as to avoid the occurrence of food safety accidents. Food safety risk monitoring information is mainly collected and sorted by the quality control department of the company's quality department, but all employees of the company have the responsibility and obligation to collect risk monitoring information. In order to ensure timely and accurate collection of food safety risk monitoring information related to our products, the company always pays attention to maintaining technical exchanges and cooperation with international and domestic counterparts.

 

6.3 Emergency Management

 

In order to improve the company's ability to respond to emergencies and dangerous situations, ensure that in the event of major or extraordinarily serious accidents, the command and dispatch are smooth, personnel, equipment and materials can be in place in a timely manner, to ensure that the company can timely and effectively control and protect in the event of an accident. The safety of employees' lives, the environment and national property, to minimize accident losses, in accordance with the "Production Safety Law of the People's Republic of China", "The Law of the People's Republic of China on Emergency Response", "Administrative Measures for Emergency Response Plans for Production Safety Accidents", etc. According to the regulations, according to the actual situation of our company, we will formulate emergency plans for production safety accidents. Production safety accident emergency plan is divided into two levels: comprehensive emergency plan and special emergency plan. Comprehensive emergency plan is the overall plan and procedure specification for the company to organize, manage, direct and coordinate relevant emergency resources and emergency actions. Special emergency plan is an integral part of the overall plan. , is the action plan and safeguard plan for different emergencies.

 

 

report conclusion

 

 In the fierce market competition, if Haishan Food Company wants to stand on the ground, it depends to a large extent on the product quality of the enterprise, the core technology and independent innovation ability of the enterprise, and the cultivation and development of the brand. . To further carry out quality improvement work is of great significance for us to promote the optimization and upgrading of industrial structure and accelerate economic growth. We must continue on the road of quality revitalization.